IT Ticketing system
Ticketing Support System is web based (cloud or on-premise) platform that helps you streamline customer support tickets. Ticketing Support provides all the context you need to resolve issues and also allows you to: prioritize, track, automate and schedule routine support tasks. It also lets you create HOW-TOs (on the fly) and connect them with certain Ticket Types/Issues. With Ticketing Support you can: Learn how many tickets you receive each month, how many are answered on time, which SLAs were not met, and who was responsible for them.
- Multiple Subjects and Companies
- Automatic Ticket Creation when receiving phone calls (Android)
- Call History
- Multiple Recursive Ticket Types
- Learning Center
- Subject to Company Linking
- Reports based on Ticket Types, Issues, Periods etc.
- Real-time Analytics
- Sound and Visual Notifications (on selected crucial events)
- Company History
- Subject History
- Employee History
- Email Notifications etc.