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IT Ticketing system


Brief summary

Ticketing Support System is web based (cloud or on-premise) platform that helps you streamline customer support tickets. Ticketing Support provides all the context you need to resolve issues and also allows you to: prioritize, track, automate and schedule routine support tasks. It also lets you create HOW-TOs (on the fly) and connect them with certain Ticket Types/Issues. With Ticketing Support you can: Learn how many tickets you receive each month, how many are answered on time, which SLAs were not met, and who was responsible for them.


Key Features

  • Multiple Subjects and Companies
  • Automatic Ticket Creation when receiving phone calls (Android)
  • Call History
  • Multiple Recursive Ticket Types
  • HOW-TOs
  • Learning Center
  • Subject to Company Linking
  • Reports based on Ticket Types, Issues, Periods etc.
  • Real-time Analytics
  • Sound and Visual Notifications (on selected crucial events)
  • Company History
  • Subject History
  • Employee History
  • Email Notifications etc.

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